FAQ
Extended questions & answers
Beyond the homepage FAQ, here are longer answers on licensing, mobile play and how we score operators.
Licensing & safety
How do I check an operator's UK licence?
Scroll to the site footer and note the UK Gambling Commission licence number. Visit gamblingcommission.gov.uk and search the public register. The company name on the register should match the operator branding. If you cannot find a number, do not register.
Does a UK licence guarantee fair games?
It means the operator must use RNGs tested by approved labs, segregate player funds, and submit to Commission oversight. It does not guarantee you will win — the house edge is built into every game. Fairness here means the stated odds are honest, not that outcomes favour the player.
Can I self-exclude from just one site?
Yes — every UKGC operator offers account-level self-exclusion from 6 months to permanent. For blanket coverage across all UK-licensed sites, register with GAMSTOP instead. The two systems are separate but complementary.
Mobile & apps
Is mobile web as good as a native app?
For slots, often yes — modern HTML5 games load in the browser without plugins. Native apps win on biometric login, push notifications and slightly smoother live-dealer streaming. Operators like Paddy Power and BetVictor invest heavily in apps; smaller brands may rely on responsive web alone.
Why do live casino streams buffer on my phone?
Live dealer video needs consistent bandwidth. Switch from mobile data to Wi-Fi, close background apps, and try lowering the stream quality in the player settings. If buffering persists on every operator, the issue is likely your connection rather than a single site.
Can I use the same account on phone and desktop?
Yes. Your balance, bonus status and game history sync across devices once you log in with the same credentials. Session limits set on desktop apply on mobile too.
Bonuses & scoring
How does UK Slot Margin score welcome offers?
We rate the structure and transparency of the offer — clear terms, reasonable wagering multiples, visible expiry dates — not the headline amount. A large matched bonus with 50x wagering scores lower than a modest offer at 30x with fewer game restrictions.
Do you update scores when apps change?
We revisit mobile scores after major app releases listed on the App Store or Google Play. Minor bug fixes do not trigger a rescore. The last-updated date on the homepage reflects our most recent review pass.
Why are some well-known brands not listed?
We rotate the operators we feature to keep comparisons focused and current. Absence from our list does not mean an operator is unlicensed — check the UKGC register directly for any brand you are considering.